Privacy Policy

1. Who We Are

Craig Life Agency, a DBA of EPC Financial Solutions LLC (“we,” “us,” or “our”), is an insurance agency operated by Douglas Craig, a licensed insurance agent (NPN #17424211). This Privacy Policy explains how we collect, use, and protect your information when you visit our website, complete our survey, book a call, or communicate with us by phone, text, or email.

2. Information We Collect

Information you give us:

• Contact details, such as your name, phone number, email address, and state of residence.
• Survey answers, such as who you want to protect, your age range, approximate mortgage balance, monthly budget, current coverage, and timeline.
• Appointment details when you book a call.
• Anything you share with us during calls, texts, or emails.

Information collected automatically: When you visit our website, we and our service providers may collect device and usage information, such as your IP address, browser type, pages visited, time zone, and how you arrived at our site. We use cookies, pixels (including the Meta Pixel), and similar technologies to do this.

3. How We Use Your Information

• To contact you about the mortgage protection and life insurance options you requested.
• To review your needs and help you compare coverage options.
• To schedule, confirm, and remind you about appointments.
• To send you educational information you requested or that relates to your inquiry.
• To measure and improve our website and advertising.
• To comply with legal and regulatory obligations.

4. Phone Calls and Text Messages

If you give us your phone number and check the consent box, you agree that Craig Life Agency may contact you by phone call and text message, including by automated technology, at the number you provided. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for help. You can also ask us to stop calling you at any time.

5. How We Share Your Information

We do not sell your personal information. We share it only as needed to serve you:

• Insurance carriers: When you ask us to help you find coverage, we share the information needed to get quotes or submit an application on your behalf.
• Service providers: Companies that help us run our business, such as our CRM, scheduling, email, and text messaging platforms. They may use your information only to provide services to us.
• Advertising and analytics partners: Such as Meta, which may receive device and usage data through cookies and pixels to measure and improve our ads.
• Legal reasons: When required by law, regulation, subpoena, or to protect our rights or the safety of others.

6. Cookies and Advertising

You can control cookies through your browser settings. You can also manage how Meta uses your activity for ads in your Facebook or Instagram ad settings. Blocking cookies may affect how parts of our website work.

7. How Long We Keep Your Information

We keep your information for as long as needed to serve you and to meet legal, regulatory, and recordkeeping requirements for licensed insurance agents. After that, we delete or de-identify it.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

• Opt out of texts by replying STOP.
• Opt out of emails by using the unsubscribe link in any email.
• Ask us to stop calling you, or to access, correct, or delete your information, by contacting us below.

Depending on your state, you may have additional privacy rights. We will respond to requests as required by applicable law.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed.

12. Contact Us

Questions or requests about your information:

Craig Life Agency (a DBA of EPC Financial Solutions LLC)
Attn: Douglas Craig
1829 Tikki St
Findlay, OH 45840
Email: [email protected]
Phone: (419) 788-7393